Business Executives Running in a Race

Choosing the right employee to become a trainer for your organization is crucial for the future of your company. I’ve worked in companies where the performance of their employees were put into question because the trainers weren’t doing their job effectively. So what is at stake if you promote or hire the wrong people to become your trainer? A lot! Depending on the job responsibilities of your employees, it may be at the expense of customer service, new revenues, and even the reputation of your company, not to mention the expense of a longer ramp up period which costs your company more money because your employees didn’t learn enough from their training class.

Being a top performer or being knowledgeable about the job is not enough for a person to become a trainer. Besides being knowledgeable, trainers also need to have other characteristics to ensure a good fit. So what characteristics should you look for in your future trainers?

9 Characteristics Of Great Trainers:

  1. Patience
    This characteristic is important because there will be learners that are slower than the rest of the class. A slow learner does not mean that person will not perform well on the job. I’ve had new hires that were slow learners in class but became high performers on the job. Trainers need to have the patience to be able to help those that need extra attention when necessary.
  2. Quick Thinker
    There will be times where things don’t go as planned during training. For example, the projector bulb burns out, the company network goes down during training, or worse. Your trainer needs to think fast to know what to do in unforeseen circumstances such as these.
  3. Quick Learner
    Successful businesses move quickly and so do changes within those organizations. They usually have updates or changes to their processes, products, services, software, policy, or any number of other matters. Trainers need to be able to adapt and learn about the important aspects of these changes to be able to quickly communicate and teach them effectively to company employees.
  4. Cool Under Pressure
    With fast and sometimes constant change comes pressure. Multitasking multiple training projects at the same time while ensuring deadlines are met can be daunting to many people. Trainers need to be able to stay cool under pressure while maintaining focus to ensure results.
  5. Passion for Helping People
    All of the trainers that I know have one thing in common, we all have a passion for helping people. Employees need to know that their trainers are not only able, but willing to help them in their time of need. Trainers are there as part of the support system for a team, department, or more. Although it’s not common, I’ve met and know trainers that make excuses for not being available or aren’t willing to help. Countless employees have come to me for help instead of another trainer because I am approachable and they know that I am there when they need me.
  6. People Person
    The world of training involves dealing with people, lots of people, from new hires to managers and executives of the company. A trainer needs to be able to handle certain people without alienating others. There will be learners that may try to intimidate and cause conflict in class and then there are those that need to be encouraged during class. Trainers need to be able to handle people in both ends of the spectrum and those in between. A successful trainer will earn the respect of both types if they know how to handle people appropriately.
  7. High Energy
    I’ve been in training sessions as a participant with low energy trainers and the class looked like they were going to fall asleep in the first 10 minutes of the training session. If you want the class to learn, the trainer needs to first keep them awake. High energy is contagious and will help keep the attention of the learners throughout the class.
  8. Good Public Speaker
    While you don’t have to have the voice and diction of James Earl Jones to keep the attention of learners, trainers have to at least speak loud enough, clearly, and have a good command of the language they need to communicate. It is crucial that learners hear from the front and the back of the classroom with ease.
  9. Leader
    Trainers are often the managers of the learners while training is in session since the learners report to the trainer for training classes. Trainers also have to make important decisions on training matters and, depending on the organization, may even take over the role of a manager if a manager is out due to sickness or vacation. Trainers should have leadership qualities that not only allows them to be comfortable handling tough situations, but to take authoritative roles when required of them.

_____________________________________________________________________________________________________________________________________________________________________________________________________________

Agile Corporate Training LLC is a consulting firm focusing on organizational training and development, helping equip your organization with the tools to create meaningful change. We specialize in productivity and performance development, providing effective, measurable, agile training solutions to quickly put your business staff on course.  Our main focus is in your business success.

Contact us for more information on this topic and how we can help your organization. We also offer complimentary consultation for your training and development needs.  Give us a call to discuss your needs.  We’re here to help.